Success Score FAQ

The success score is a tool designed to help restaurants get more insight into their delivery business on Uber Eats and unlock benefits on Uber Eats to help them grow.

Every month each store will receive a score based on how well your store performs across the following areas important to customers:

• Operational excellence: Consistently, reliable, timely, and accurate orders. Calculated based on a blended summary of:

  • Unfulfilled Orders
  • Order Accuracy Issues
  • Food Taste or Quality Issues
  • Order delays caused by avoidable courier wait time

• Menu details: How many items have photos and descriptions that highlight your menu. Calculated by the percentage of menu items with photos and/or descriptions

• Ratings: How customers rate your restaurant on Uber Eats. Calculated by a restaurant’s average customer rating, weighted for the last 90 days

• Sustainable packaging (applicable in specific countries): If your packaging used for orders is considered more sustainable pursuant to third party standards in the market. Calculated by proportion of orders that use more sustainable packaging.

  • Note: Sustainable packaging will not be a pillar in all regions, and what qualifies as more sustainable packaging, as well as the metrics used for measuring success in this area, may differ based on local requirements that will be specified by market.

Each individual store will earn a success score when 1) the program is made available in your country, and 2) the store location has completed more than 15 orders. There are five possible scores a restaurant can receive based on its performance:

• Excellent
• Great
• Good
• Fair
• Poor

This tool provides you with data and insights into what customers care about and what you can do to help keep them coming back to place orders. Stores with higher scores will unlock benefits such as enhanced visibility opportunities in newly created carousels on the app, recognition with badges highlighting success stores, and discounts on tools to grow on the app, such as Ads credits.

To find out more information about your store’s success score on Uber Eats Manager, follow these steps:

1. Log in to Uber Eats Manager using your username and password
2. Click the Performance > then Success Score tab
3. From the Success Score tab, you can see your success score, any benefits your store(s) have, and personalized Recommendations on ways that you may be able to increase your score.

Though recommendations can help your store achieve a higher success score and unlock more benefits, you are not required to implement any of the recommendations provided