User-Submitted Photos FAQ

Why is Uber Eats launching User-Submitted Photos?

Photos of menu items and dishes significantly influence customers’ ordering decisions.

This feature lets users submit high-quality images of your dishes to feature on your Uber Eats store page, which can elevate your menu’s presentation and increase customer interest and sales.

What is the review process for photos?

User-submitted photos will be reviewed internally, subject to similar existing photo quality guidelines for merchant photos here and our User Generated Content Terms.

Who can submit photos?

Users must be signed into their Uber Eats account and have ordered a specific dish from your restaurant to submit a photo.

Where will these photos be shown on the UberEats app? Will they replace menu photos?

User-submitted photos will only be displayed for dishes missing a photo. If a restaurant photo already exists for the dish, it won’t be replaced by a user-submitted photo.

Can restaurants turn off User-Submitted Photos?

Restaurants may opt-out of this feature by emailing merchants@uber.com or calling 1-833-ASK-EATS.

How can restaurants remove or dispute a User-Submitted Photo?

If you want to remove a user-submitted photo from your restaurant’s menu, you can do so instantly:

• Go to Menu Maket and either:
  1. Replace the user-submitted photo with your own photo.
  2. Remove the user-submitted photo from the dish description.

If you believe a user-submitted photo is inaccurate or misleading, please contact Support by emailing merchants@uber.com or calling 1-833-ASK-EATS.

Can restaurants respond in the app to photos that have been uploaded?

No, restaurants aren’t able to respond to photos that have been uploaded.

Will restaurants be notified when customers submit photos of their dishes?

No, restaurants won’t be notified when a new image is submitted or accepted for publication.

Can restaurants approve or reject photos before they are displayed?

Restaurants don’t need to approve user-submitted photos before they are displayed. However, if you have concerns about a photo, you can remove the photo via Support or Menu Maker, or request to opt out of the feature.

Who owns the rights to User-Submitted Photos?

Photos are licensed by users to Uber. All user-submitted content must follow:

1. Terms of Use
2. User Generated Content Terms

Can restaurants use User-Submitted Photos for their own marketing?

No, restaurants don’t have the relevant license to use these photos.