저는 장애가 있습니다. 대기 시간 수수료 환불이나 면제는 어떻게 요청하나요?

기사가 지정된 픽업 위치에 도착한 후 몇 분 이내(현재 UberX 또는 XL의 경우 2분, Black 또는 Black SUV의 경우 5분 이내)에 장애가 있는 승객이 차량에 탑승하는데 장애로 인해 영향을 받는 경우, 대기 시간 수수료의 환불 또는 면제를 요청할 수 있습니다.

Wait Time Fee Refunds for Riders with Disabilities

You may request a refund if you have a disability (or traveled with a companion with a disability, or requested a ride on behalf a rider with a disability) and, in the last 30 days, you were charged wait time fees when you were at the pickup location when the driver arrived and needed more than the allotted time to board the vehicle due to disability.

Future Wait Time Fee Waivers for Riders with Disabilities

If you, or an individual that frequently accompanies you on trips, is (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts your or your companion’s ability to board a vehicle within the allotted time after meeting the vehicle at your designated pickup location, you can request a waiver of wait time fees for your account below by making the following certification. Please allow at least 7 days for the waiver to take effect. If you are charged a wait time fee after you certify, please request a refund at the above link.

Certification of Disability

By entering my initials below and selecting Submit below, I voluntarily certify and acknowledge that:

I am, or an individual that frequently accompanies me on trips is, (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts my or my companion’s ability to board a vehicle within the allotted time after meeting the vehicle at my designated pickup location. I understand that this request is subject to verification and/or audit by Uber. I further understand that Uber will use my certification for no other purpose than to waive wait time fees for my account. I also understand that Uber will not assume any additional duties or obligations in connection with this information or my certification.

Wait Time Fee Settlement Notice

Riders who self-certified for a wait time fee waiver on or before May 12, 2022, may be eligible for a distribution under a recent settlement. Please visit the website linked below for more information.