If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
위의 권장 사항을 준수했음에도 다른 사람이 이용한 차량 서비스 요금이 청구된 것 같다면, 아래에서 문제가 되는 차량 서비스 세부 정보를 알려주세요. 사안을 검토한 후 지원해 드리겠습니다.
참고: 신고 내용이 타당한지 확인하기 위해 각 신고 건에 대한 검토 작업이 이뤄집니다.