I was charged with a pending amount from a previous trip

When you take a trip with cash payment and don’t pay the full amount, the remaining charge becomes a pending amount on your account. The same happens when you cancel a cash trip and a cancellation fee has been charged.

When you open the app again, you’ll have options to pay the pending amount using another payment method, or you can choose to pay on your next trip.

If you chose to pay on the next trip, the arrear will be charged along with the current trip amount on the chosen payment method. Don’t worry, this is not considered an overpayment.

If this option isn’t available, you can add a new electronic payment method by following these steps:

Open the main menu of your app.
Tap on “Wallet”.
Go to the “Add Payment Method” or redeem a “Gift Card”.

If you think there was a misunderstanding about the pending amount charged, please let us know using the form below.

You don’t need to contact us again about this problem, we know how important it is to receive a solution and we will get back to you as soon as possible.