I need to cancel or modify a reservation

For reservations that you’ve scheduled to pay at the rental counter, you can cancel at any time without incurring any cancellation fees.

If you have a Pay now & Save (pay in app) reservation that you need to modify or cancel, and it’s more than 48 hours before your rental pickup time, you’re able to make changes in the Uber app.

Please note: Android users are currently unable to modify reservations directly from their app. If you need to make changes and have an Android, you will need to cancel the reservation and rebook with your updated details.

To Modify Your Reservation

Select Manage Reservation for the rental you wish to modify
In the Reservation Time section, update your trip’s date and time to reflect your new preferences
In the Pickup & Dropoff section, adjust the selected locations as needed
Review and confirm your changes

To Cancel Your Reservation

Select Manage Reservation for the rental you wish to cancel
Choose Cancel Reservation to proceed with the cancellation
Follow the on-screen prompts to complete the cancellation process

Please note that a cancellation fee may apply. Be sure to review the Terms and Conditions for additional details.

If you have a Pay now & Save (pay in app) reservation that you need to modify or cancel, and it’s less than 48 hours before your rental pickup time, please chat with us for support below. It’s important to note that we may direct you to your vehicle supplier if we’re unable to assist you with the changes. If you’re canceling your reservation within 48 hours of the pick-up time, a cancellation fee may apply per your supplier’s terms and conditions. You may also contact your vehicle supplier to make reservation modifications within 48 hours of your current rental pickup time.