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If you can’t request a ride, it could be for one or more of these reasons:

• You have an outstanding payment.
• Your payment method was rejected on a previous trip.
• There are no Drivers in your area at the moment. In this case, we suggest you wait the estimated time to find a Driver. If none are available after this time, you will receive a notification in your app.
• You have not confirmed your email or phone number, and you may need to update your personal information.
• Uber is not currently available at your location.

Select one of the options below in case you have a different issue.

I can’t clear an outstanding payment

Why was my payment declined?

Verifying your account for cash

Update personal information

Use Uber in cities around the world

I want to reactivate my account