Betaal ik annuleringskosten als ik een rit annuleer?

You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you’re matched with your driver.

Cancellation fees pay drivers for the time and effort they spend getting to your location.

Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for riders and drivers.

CANCELING TRIPS (EXCLUDING SHARED TRIPS)

You may be charged a cancellation fee if:

• You cancel after a driver accepts the trip. The grace period during which no cancellation will apply depends on your location
• Your driver cancels after waiting at your pickup location. The grace period during which no cancellation will apply depends on your location

SHARE CANCELLATION FEES

You may be charged a cancellation fee if:

• You cancel after your driver accepts the trip. The grace period during which no cancellation will apply depends on your location
• Your driver cancels after waiting at the pickup location. The grace period during which no cancellation will apply depends on your location

WAIVED CANCELLATION FEES

You may not be charged a cancellation fee if:

• Your driver is unusually delayed for pickup

If you believe you were charged a cancellation fee in error, let us know in the “Review my cancellation fee” form. This might happen if your driver canceled instead of ended the trip, or if they cancelled because they were too far away from your pickup location.

Je kunt op elk gewenst moment een rit annuleren in de Uber-app, maar er kunnen annuleringskosten in rekening worden gebracht als je annuleert nadat er al een chauffeur is gevonden.

Chauffeurs ontvangen een annuleringsvergoeding voor de tijd en moeite die ze nemen om naar je locatie te rijden.

Verstuur de ritaanvraag pas wanneer je klaar bent voor de rit en in de buurt bent van de ophaallocatie. Zo verloopt het ophalen zo soepel mogelijk voor passagiers en chauffeurs.

Canceling non-Shared Rides

You may be charged a cancellation fee if:

• You cancel after a driver accepts the trip. The specific amount of time depends on your location.
• Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Cancellation fees for Shared Rides

You may be charged a cancellation fee if:

• You cancel after your driver accepts the trip. The specific amount of time depends on your location.
• Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Waived cancellation fees

You may not be charged a cancellation fee if:

• Your driver took longer than expected to arrive

If you believe you were charged a cancellation fee in error, let us know in the Review my cancellation fee form. This might happen if your driver canceled instead of ended the trip, or if they canceled because they were too far away from your pickup location.

We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.

The wait time fee grace period and the commencement of the no-show window start at the time of a driver’s arrival at a pick-up location. A driver’s arrival time is based on technology that uses GPS coordinates, which does not always perfectly correspond to real world coordinates.