How rider cancellation fees are charged

When a trip request is canceled or the rider doesn’t arrive at the pickup location, you may receive a cancellation fee from the rider. When a rider cancels after you’ve accepted their trip, you may receive either the standard cancellation fee or the actual time and distance you spent driving towards the pickup, whichever ‌is more.

The information on this page applies only to on-demand trip requests. For cancellation policies applying to Reserve trips, please see our article on Uber Reserve.

Rider-initiated cancels:

Cancellation fees may be charged to riders for the following scenarios:

• For most economy ride types (UberX, UberXL, Comfort, and Pet) if the rider cancels 2 or more minutes after requesting
• For most Premium ride types (Uber Black, SUV, and Premier) if the rider cancels 5 or more minutes after requesting

We charge a cancellation fee to riders for the above scenarios unless:

• The driver is currently dropping off another rider
• The driver is running late (5+ minutes later than the ETA shown at the time of matching) or has not made progress to the pickup location

For Shared Rides, we charge a cancellation fee ‌to riders if they cancel the trip 2 minutes after the driver’s accepted it. If the rider cancels a trip after it has already begun, no cancellation fee will be applied. Depending on where the rider cancels during the trip, the amount the rider pays will either be a minimum fare, the upfront fare, or the fare based on actual time and distance from the pickup to where the trip ended.

Driver-initiated cancels:

If a driver cancels a trip after they’ve been waiting at the rider’s pickup location for a specific amount of time, a cancellation fee will apply. These wait times vary depending on which Uber product the rider requested:

• For most Economy types (UberX, UberXL, Uber Pet, and Assist) a wait time of 5 minutes is provided
• For most Premium ride types (Uber Black and SUV) a wait time of 15 minutes is provided
• For Comfort rides, a wait time of 10 minutes is provided
• For Shared rides, a wait time of 2 minutes is provided

If the trip in question is missing from your trip history on your Earner app please tap here.

Fee amounts vary by trip type (UberX, UberX Share, UberBlack, etc) and city. Cancellation fees will appear on your weekly earnings statement. Please note that cancellation fees are subject to a service fee.

Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.

If you think that a cancellation fee should have been charged but was not, chat with us below to share the details of your trip.