Rating a driver

Ratings allow us to ensure a positive experience for both riders and drivers, so we take them seriously. Drivers with low ratings may lose access to the app.

To rate a driver, follow the prompts in the app at the end of the trip. You’ll also be asked to rate your driver from the bottom of your emailed receipt.

You may also be able to rate a driver during a trip (depending on your location):

1. Open the app.
2. On the main screen, tap the white screen to expand trip details.
3. Tap “Rate or tip” next to “How’s your ride going?”
4. Select the number of stars (1-5) you want to rate your driver.
5. Add a tip if you want to and select “Save.”

If you rate the driver:

• 5 stars, you’ll see the option to give them a compliment. Most riders provide a 5-star rating unless there was a specific issue with the trip.
• Fewer than 5 stars, you’ll be prompted to provide specific feedback about the trip or driver from a list of common issues. A 1-star rating typically means there was a serious problem with a driver.

Issues like trip price, app issues, or inconvenient pool matches aren’t the driver’s fault, so won’t count toward their overall rating.

You can rate a driver within 30 days of a trip. The driver will never see the rating you give.