You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you’re matched with your driver.
Cancellation fees pay drivers for the time and effort they spend getting to your location.
Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for riders and drivers.
CANCELING TRIPS (EXCLUDING SHARED TRIPS)
You may be charged a cancellation fee if:
SHARE CANCELLATION FEES
You may be charged a cancellation fee if:
WAIVED CANCELLATION FEES
You may not be charged a cancellation fee if:
If you believe you were charged a cancellation fee in error, let us know in the “Review my cancellation fee” form. This might happen if your driver canceled instead of ended the trip, or if they cancelled because they were too far away from your pickup location.
Przejazd możesz w dowolnym momencie odwołać w aplikacji Uber. Jeśli jednak zrobisz to po tym, jak znajdziemy dla Ciebie kierowcę, może zostać naliczona opłata za odwołanie.
Opłaty za odwołanie pomagają zrekompensować kierowcom czas i wysiłek poświęcony na dojazd do lokalizacji pasażera.
Przejazdy zamawiaj tylko wtedy, gdy możesz już ruszyć w drogę i znajdujesz się w pobliżu adresu odbioru. Dzięki temu odbiory są łatwiejsze zarówno dla pasażerów, jak i dla kierowców.
You may be charged a cancellation fee if:
You may be charged a cancellation fee if:
You may not be charged a cancellation fee if:
If you believe you were charged a cancellation fee in error, let us know in the Review my cancellation fee form. This might happen if your driver canceled instead of ended the trip, or if they canceled because they were too far away from your pickup location.
We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.
The wait time fee grace period and the commencement of the no-show window start at the time of a driver’s arrival at a pick-up location. A driver’s arrival time is based on technology that uses GPS coordinates, which does not always perfectly correspond to real world coordinates.