Postmates FAQs

What’s Happening and Why

Why is the Postmates experience being updated?

Now that Postmates and Uber Eats have joined forces, we are updating the Postmates experience to better serve you to offer more restaurants, faster service and smarter recommendations.

What is changing about the Postmates experience?

We’re keeping everything you love about Postmates, but with a new look and feel. Plus, you’ll enjoy a wider selection of restaurants, grocery stores, and more.

When can I expect to see the changes?

We’ll be gradually rolling out the new updates to the Postmates experience over the next few months.

I don’t have an Uber Eats account, why do you think I do?

If your account information is associated with an Uber Eats account, but you don’t have one, please reach out to the Uber Eats support team to look into it.

General account information

Why do I need to log into Postmates with my Uber account?

Postmates and Uber Eats have joined forces to better serve you with more restaurants, faster service and better recommendations. Link your Postmates and Uber accounts through your Postmates app to start enjoying from this joint experience!

What if I don’t want an Uber Eats or Postmates account?

Users will receive communications from Uber asking users to link their accounts. You can opt out of linking your account, but by doing so, you will not be able to use Postmates. Users can expect to receive communications that will outline what you can expect and how to opt-out of account linking.

I’m getting an error message: “Your PM account has been linked to Uber, to continue…” What is this?

iOS: Update your app from the App Store.

Android: Update your app on the Play Store.

Will all of the restaurants available to me on Postmates be available on Uber Eats?

Yes, the merchants that were available to you previously will remain available to you on Postmates moving forward.

Many postmates merchants will move over to Uber Eats as well. Please check the Uber Eats app to check which merchants are available at this time. We are always onboarding new merchants.

If I’m blocked on one account, does that mean I’m blocked on the other?

Account bans are evaluated on case by case basis and will not always mean that a user is banned on both platforms.

Your account access may be restricted across both platforms in certain instances. However, in some situations this won’t be the case and so we always recommend attempting to log in to your account to confirm your access.

How do I log into my existing Postmates account?

To log into your Postmates account, enter the phone number you used to sign up in the app or website. You will first be asked to link your account to an existing Uber account or provided steps to create a new Uber account.

After linking you can continue to use your Postmates phone number to log in.

I changed my phone number. Can I update it on Postmates? If not, which phone number should I use to log into my Postmates account?

You can’t change your phone number on Postmates once you link your Postmates and Uber account. You should continue to use your old Postmates phone number to log into your account.

Alternatively, you can use your email to log into your account by clicking on Can’t sign in link at login screen.

Linking accounts

I have an Uber Eats account, why can’t I link it?

There may be an issue with your Uber Eats login information, like an incorrect password. Please reach out to the Uber Eats support team for help signing in.

Will all of my payment data, balances, credits, gift cards, cash, etc transfer to uber eats when I link my account?

Yes, when you link your accounts your payment methods and any gift cards or Postmates cash will transfer over. Your existing Postmates Cash value will be available in the Uber app as Uber Cash.

I want to connect my accounts but I can’t. Why?

We continue to allow more and more Postmates customers to link their Postmates account with their Uber Eats account every day. Please keep an eye on your email and the Postmates app for more information.

Can I link my postmates app to my Uber app or do I need two apps?

We won’t be changing the restaurant offerings on the Postmates app. You can continue to use the Postmates app with little change.

All restaurants on Postmates are available on Uber Eats.

Can I access my Postmates account after linking it with my Uber account?

Once you link your Postmates and Uber accounts, much of your data will remain available in the Postmates app. For example you’ll still be able to review prior orders, and often have access to payment data you previously entered.

Privacy and Data

How will Uber Eats use my Postmates data?

You can find more information on how Uber uses your data on the Privacy Overview page.

Why is my data being shared with Uber? Is my information safe?

You can find more information on how Uber uses your data on the Privacy Overview page.

How can I submit requests to Uber Eats regarding my personal data?

See Submit a privacy inquiry.

Promotions, credits, wallet, and refunds

Does this mean I can apply promotions, cash, credits, etc. interchangeably between apps?

Promotions will be restricted to either Postmates or to Uber Eats depending on where the promo is eligible. You will receive communications that will make it clear whether or not a promo is valid on Uber Eats versus Postmates.

Cash and credits can be used towards orders placed on Postmates or Uber Eats. You can view your available balance in your Uber Eats wallet or in the Postmates wallet.

Postmates gift cards will transfer over to Uber Eats. You can use this gift card on orders placed on either Uber Eats or Postmates.

Why can’t I receive a refund for my order?

To request a refund for a Postmates order that you made prior to linking your Postmates account with Uber:

  1. Go to the “Orders” tab, select the relevant order
  2. Click “Help” and follow the app instructions.

If you placed this order with Postmates Cash originally, you will be refunded in the form of Uber Cash; for all other payment methods, your refund will go to the payment method that you originally used for the transaction.

Our policies have recently changed, and we apologize for any inconvenience. You can request a refund for an order up to 48 hours from the time you placed it. Beyond 48 hours, you will no longer be eligible for a refund.

Why do I see additional cards on my account?

If you had an Uber account prior to linking your Postmates account with Uber, you will see all the payment methods that you previously had across Uber and Postmates. If you no longer wish to use a payment method for Uber or Postmates:

  1. Go to the “Wallet”.
  2. Tap” on the payment method.
  3. Select “Remove payment method”.

Why don’t I recognize a payment method in my Uber Wallet?

To review the details of your payment methods:

  1. Go to the “Wallet”.
  2. Selecting a payment method.

If you no longer wish to use a payment method for Uber or Postmates:

  1. Go to the “Wallet”
  2. Tap on the payment method
  3. Select “Remove payment method.”

Why do my monthly/annual savings look different compared to what I saw in the old Postmates app?

In the new app, we shall simply track savings for the past membership cycle. For example, if your monthly pass renews on Jan 1 and you are checking on the morning of Jan 1, you will not see any savings. This doesn’t mean you did not save on orders in the previous month. For a transitionary period, we will be unable to display yearly savings.

How do I remove a payment method from my Uber Wallet?

You can review the details of your payment methods by going to the “Wallet” and selecting a payment method. If you no longer wish to use a payment method for Uber or Postmates:

  1. Go to the “Wallet”
  2. Tap on the payment method
  3. Select “Remove payment method.”

What happens to my Postmates Cash balance?

Postmates Cash is available in the Uber Wallet as Uber Cash, and your existing balance was converted to Uber Cash.

To view this balance and your recent Uber Cash transactions:

  1. Go to the “Wallet” tab from the app menu
  2. Tap on the Uber Cash card.

You can also reach the Wallet by navigating to in your browser.

I don’t see my Postmates Cash or gift card balance in my Uber Wallet. What should I do?

  1. Check if the balance was used for a recent order.
  2. Go to “Wallet” from the app menu and tap on the Uber Cash card (this will bring you to a history of your recent Uber Cash transactions.)
  3. Check if the balance was used towards a recent order.

If the balance was not used towards a recent order, please reach out to Uber Eats customer support.

Where do I redeem my Postmates gift card?

If you have an unredeemed Postmates gift card, you will be re-issued a new gift card code (via email) for the same amount, which can be redeemed directly on Uber. Your old Postmates gift card code will be deactivated.

Postmates Unlimited

What will happen to my Postmates Unlimited subscription?

If you are an existing subscriber, your Postmates Unlimited subscription remains mostly unchanged. You will now get a guaranteed 5% discount on every order.

I have both Postmates Unlimited and Eats/Uber Pass. Will they be consolidated?

If you have both Unlimited and Eats Pass, we will cancel your Eats Pass and retain your Unlimited membership. This is true for all cases except Amex cardholders who get a free Eats Pass. For them, we will cancel the Unlimited subscription.

My Postmates Unlimited subscription didn’t transfer over, or my Unlimited subscription seems to be expiring earlier than I expected. Why?

It’s possible your payment authorization expired/expires at the end of the cycle. Please reauthorize the payment in the new app to keep enjoying your Unlimited benefits.

I am a new subscriber or my Unlimited subscription expired and the new set of benefits look different than what I had before. Why?

We are honoring the existing set of Postmates benefits for existing subscribers. New subscribers will get an updated set of benefits.

As an existing Postmates Unlimited member, will I continue to get the same benefits?

We are honoring the existing set of Postmates benefits for existing subscribers. New subscribers will get an updated set of benefits.

If I am a Postmates Unlimited member, will my benefits now apply when ordering from both Postmates and Uber Eats?

Yes, your benefits apply across both services.