د شالید چیک راپور شخړه

Correcting background check errors

If you find mistakes or incomplete details in your background check report, follow these steps to dispute the errors:

Checkr

• Contact Checkr by replying to the email or going to the Checkr portal (link provided in the email)
• To dispute an issue, visit the Checkr Error Reporting page
• If your report is over a year old, reach out to Checkr’s Support team

HireRight

• Understand the dispute process by exploring HireRight’s guidelines here

SambaSafety

• For inaccuracies in your SambaSafety report, review their instructions here.
• If your driver’s license or DMV record has changed (for example, you renewed your license, paid fees, were reinstated, or moved to a new state), you may need more than a dispute. In these cases:
  1. Open the Driver app.
  2. Log in to your account, go to the document upload section, and upload or re-upload your updated driver’s license.
  3. After your new license is approved, Uber will request a new Motor Vehicle Record (MVR) from your state DMV.
  4. Allow 5 to 7 business days for completion.
• Important: Submit your updated license in the app to trigger a new MVR. SambaSafety cannot request new records through a dispute; only Uber can begin this process in the app.
• Uber makes decisions based on your most current report. Upload updated documents promptly if your license or driving record changes.

Please Note:

• Uber bases its partnership decisions on your background check’s findings
• The decision made by Uber, using the original or revised report, is final and cannot be challenged
• Your background check provider is the correct point of contact for disputes about the completeness of the report; they do not influence Uber’s decision