If you're experiencing technical issues while using the app, we recommend following these steps:
1. Log out of the Uber app by navigating to the "Account" section and clicking "Log Out." Then, return to the app and log back in.
2. Force quit the app:
On iOS, double-tap the home button, then swipe up on the Uber app window. Finally, reopen the app.
To do the same on an Android device, press and hold the power button until the device turns off, then restarts.
3. Restart your phone. 4. Download the latest version of the partner app, if necessary:
If you have an iPhone: t.uber.com/ios
If you have an Android phone: t.uber.com/and
If you have completed all the steps described above and the problem persists, we invite you to get back to us with the following information: