Find additional benefit information here.
The Digital Platform Workers’ Rights Act provides you with new rights to information about your work and protections regarding your account status.
Information and Transparency
You have a right to more information about how the platform works.
- Offer Card Transparency: When you receive a trip request, you will continue to see an upfront earnings estimate. You can now tap the pill-shaped button on the offer card to access additional details, including information about how the estimate was calculated and why that specific trip was offered to you.
- General Information Access: You can access detailed written disclosures about how pay is calculated, how you are matched with trips, and how the ratings system works at any time. To find this information:
- In the Driver App: Navigate to the Help section, then tap Account & app.
- Online: Go to drivers.uber.com and find the Contracts section of your profile.
Ratings Transparency
To give you more insight into your performance, you can now view your Daily Average Rating in your Profile Hub.
How it works
This feature shows your average star rating (for rideshare) or satisfaction rate (for Uber Eats) based on trips that were completed and rated the previous day. If you received fewer than 5 ratings, the average is calculated using the last 5 or more ratings you received from up to 30 days prior.
Deactivation & Suspension Protections
You have new rights regarding changes to your account access.
- Written Notice: Except in certain circumstances, you must be provided at least two weeks’ notice before any loss of account access that lasts 24 hours or more. This notice must include a written explanation of the reason.
- Exceptions: Advance notice is not required for deactivations related to wilful misconduct, public safety concerns, or as required by other applicable laws.
Tip Protection
The law reinforces that you are entitled to keep 100% of all tips provided by customers. Uber’s policy has always been to pass on 100% of tips, and this will continue.