What is Uber Reserve?
Uber Reserve lets you request rides in advance. As a driver, you can see Reserve trip requests up to a week ahead. You’ll know the pickup and dropoff spots, as well as the fare, before you accept.
Accepting Uber Reserve trips
- Eligible drivers can find Reserve trips in the Driver app by tapping Menu and then Opportunities Center.
- Some Reserve trips will appear on the home screen when the pickup time is close to the current time.
Rider cancellations
- You receive a fee if a rider cancels within an hour of pickup and you’re online heading to the location.
- For Uber Black and similar high-end options, you get the full fare (service fee not included) if a cancellation happens within an hour of pickup.
- For Uber X, Uber XL, Uber Comfort, and other economy products you’ll get a standard cancellation fee (service fee not included) for last-minute cancellations.
- No fee if you’re estimated to be more than 20 minutes late and the trip goes to another driver.
When to go online
- Premium options (Uber Black, etc.): Be online one hour before pickup or the ride might be reassigned.
- Economy options (Uber X, etc.): Be online 40 minutes before pickup or the ride might be reassigned.
Cancellation policy for drivers
- High-end options: Cancel at least an hour before pickup to allow re-matching.
- Standard options: Cancel at least 40 minutes prior to pickup to allow re-matching.
- You must be online an hour before pickup (high-end) or 40 minutes before (standard), or you might lose the reservation.
Accepting other trips
You can still get on-demand requests before your Uber Reserve trip. The app tries to match you with trips leading towards your scheduled pickup.
Wait time fees
- High-end options: 15 minutes of wait time are included. If the rider doesn’t show and you cancel after 15 minutes, you get the full fare minus the service fee.
- Standard options: 5 minutes of wait time included. If the rider doesn’t show and you cancel after 5 minutes, you receive a standard cancellation fee minus the service fee.
- Airport pickups: 60 minutes wait time for Premium, 45 minutes for Economy. If you wait and then cancel, you get a cancellation fee and move to the front of the airport queue.