I paid with Ideal but my trip was canceled

If your payment was processed and you received the transaction confirmation, but your order or trip was canceled, don’t worry:

• You will receive a full refund
• Refunds are usually processed within 5-7 business days by the payment provider.

If the issue persists, please use an alternate payment method such as card or cash.

If you have any issues, go to I have an issue with Ideal.