Finding your way: * After you pick up an order, head to the dropoff location * Use the efficient route on the Uber app, or choose a route that’s best for you
Delivery notes: * Look for any delivery notes from the customer found in the app under the customer’s name * These notes could include parking tips, door selection, security codes, or recipient details
Pro tip: Check the customer’s delivery note in the app before contacting them to save time
Dropoff instructions: * As you start the delivery, view any customer-provided dropoff instructions on the app’s navigation screen * The instructions might specify preferences for curbside or door-to-door delivery
Parking issues: * If door delivery is requested and parking is hard to find, check the app for any parking guidance * If you’re still unable to find a safe and legal parking spot, Contact the customer via in-app call or text to agree on a dropoff location
Drop off pro tips: * Ensure your vehicle is parked safely and legally * Double-check that the order you’re giving to the customer is correct * Take your phone with you for order verification * Be friendly to the customer, as they will rate their experience. Greeting them and wishing them well can enhance their experience * If you’re delivering multiple orders, make sure to hand over the right order with the correct packaging
Final step: * Once you’ve successfully handed over the order, officially complete your delivery in the app by swiping “DELIVERED”