Pay. If the User selected the option for a solo package delivery (a.k.a. ‘Priority’), then the Delivery Fee is calculated based upon current marketplace conditions, and it includes distance and time estimated to be spent travelling (based upon a reasonably efficient routing); time of day and day of the week; origin and destination locations; demand and supply; and any surge amounts. The Delivery Fee is informed by historical data from similar scenarios. The Delivery Fee amount shown to you on the up-front offer is net of Uber’s Service Fee, any Other Fees, and the Sales Tax on the Service Fee and Other Fees. For each completed trip, you will receive payment in your next ordinary remittance cycle (weekly instalment, daily Flex Pay, or Instant Pay, based on your choice).
If the User selected the option for a package delivery that may be batched with other deliveries (a.k.a. ‘Saver’), then the pay is calculated the same as an Uber Eats delivery, described here.
Matching. If the User selected a solo package delivery, then for each trip offer surfaced to you, you received this offer because you were online in the Driver App nearby to the Item pickup location at the time the User made (or was about to make) a delivery request. Uber reviewed the online drivers in the area, and the trips being requested by Users around the same time, and selected you for the trip because: (a) you toggled on Courier deliveries, (b) you were close to the pick-up point, © based on general User behaviour, this User was unlikely to cancel after you accepted it, (d) matching you with this request was optimal to maximize the overall value and number of fares and completed trips for all users using the Uber marketplace platform in your area, including the likelihood that you would receive another trip request at the dropoff location, (e) you did not previously have a negative interaction with this specific User, (f) the trip did not appear to be fraudulent at the time, and (g) you were likely to accept and complete this trip request based on the characteristics of this trip compared to past trips completed by you and similarly situated drivers. If this trip request appeared in Trip Radar, it means Uber showed the offer to a small number of drivers who also sufficiently satisfied these criteria; and if multiple drivers selected the trip in Trip Radar, then Uber determined the best match primarily prioritizing the driver closest to the pickup location.
If the User selected a package delivery that may be batched with other deliveries, then you received this offer based on the same factors as an Uber Eats delivery, described here, except that proximity to the pickup location is used instead of proximity to the merchant.
Ratings. A User may rate you on a scale of 1–5 stars, which is incorporated into your P2P ridesharing rating described here.
Failure to perform. You are generally free to decline an offer, or accept and then cancel an offer (so long as any items you picked up are returned to the sender). Your Uber Pro loyalty tier status is affected by both your acceptance rate and cancellation rate. If you have a higher overall rate of failing to complete package deliveries, you may receive fewer Reserve trips. If you decline offers, or cancel trips after accepting them, with extreme or unusual frequency, your account may be suspended or deactivated for fraudulent misuse of the Uber marketplace platform. If you mark deliveries as complete, but Uber receives several User reports that the item(s) were not delivered, you may lose access to delivery trips or the Uber platform.
This information is specific to drivers and delivery people in Ontario, Canada. This information may not be accurate for other regions.
Нужна помощь по другим вопросам?