I have a question about Pick-Up at an event

Uber Live is a partnership between Uber and specific venues where you can order via Uber Eats and collect your food at the location.

In case you face any issue, our teams are available to assist you. Check the most frequent issues below:

• Issues with payments (charged twice, authorisation hold, payment methods) or with your account (can’t enter in your account, receive the verification code): Please select one of the options below

* Authorization holds - FAQ

* I have a payment issue or question

* My account has an unrecognized charge

* Verifying your account

* I can’t sign in to my account

• Issues with promotions: Please click on the options below

To add a promo code to an order, first make sure the promo is added to your account.

To add a promo code to your account:

1. Tap the profile icon at the bottom of the main screen.
2. Tap “Promotions.”
3. Tap “Enter code.”
4. Enter the code and tap “Add promo.”

You may find a promo is already added to your account after following these steps. This is because some promo codes add to your account automatically.

To add a promo code before placing your order:

1. Begin your order and tap “View cart.”
2. Scroll down and tap “View details” in the “Promotions” section.
3. Enter the promo code and tap “Apply promo.”
4. Tap “Place order” to complete your purchase.

Merchant promos will automatically be applied first, with the highest value account promo added next. You can select a preferred promo code to apply to a specific order, or save them for future orders.

Review the articles below for help with your common payment questions:

* My promo code didn’t apply

* How to change my tip

* How to add a tip

• Past order issues: Please select Option ‘Help’ > ‘Select the order with the issue’ > Click on the most appropriate option. This will guide you to receive an answer from the support team within 24 hours.

• Ongoing order issues: Please select the option ‘Help’ > Click on the ‘ongoing order’ > Select the most appropriate reason. This will guide you through our support and you can chat with one of our agents real time.