How does Uber Freight pay?
Uber Freight pays carriers or their preferred factoring company with ACH (Automated Clearing House) direct deposit.
How do I set up my payment information?
Carriers can add payment information when signing up for Uber Freight.
How do I change my payment information?
Carriers can submit bank documents to freightonboarding@uber.com. Factoring companies can submit Assignments/Releases (NOAs/LORs) to freightnoa@uber.com. Changes will be updated by Uber Freight within 2-3 business days.
When does Uber Freight process payments?
Uber Freight processes payments Monday through Friday at 2pm CST, excluding holidays. All required documents must be provided, reviewed, and accepted to receive on-time payment.
Why do I need to submit an acceptable proof of delivery (POD)?
Uber Freight needs to review an acceptable proof of delivery in order to release payment. Once your documents are submitted and Uber Freight receives them, our document team will review them and either approve or deny each document. If a document is rejected (too blurry, missing information, etc.), we’ll notify the primary contact email on the account. You may be asked to send in a new picture or provide additional information.
Once all required documents are approved, we’ll disburse payments in line with our payment policy and send a remittance to the primary contact email address breaking down the payment amount. The remittance will include all of the load information along with accessorials accrued during the pay period.
What payment speed options does Uber Freight offer?
Uber Freight’s standard payment speed is 30 days after a valid POD has been uploaded. Carriers can unlock faster payments by:
How do I unlock faster payment speeds?
How do I get same-day payouts with the Uber Freight Carrier Card?
Cardholders will receive same-day payouts (business days only) during the calendar month when their first Uber Freight Carrier Card transaction occurs and during the following calendar month. To maintain same-day payment eligibility for the next calendar month, carriers must spend at least $3,500 per truck each calendar month.
What time does my paperwork need to be submitted by to receive same-day payouts?
Paperwork must be submitted and approved before 2pm CST.
How do I view the payment status of a load?
App:
Web Portal:
What line items will be shown for my payment status in the app?
You’ll see line items for linehaul, lumper, detention, layover, and advances. All other line items will be included in the linehaul.
How do I become a top carrier?
Carriers who meet the top carrier eligibility requirements will receive payments within 2 business days of valid POD upload. Top carrier status is evaluated on a quarterly basis.
A performance snapshot will be taken once each quarter, as listed below. If your carrier’s score meets the criteria listed below at the time of the quarterly snapshot, your carrier will receive top carrier status, including payments within 2 business days of valid POD upload, for the following quarter.
A carrier must meet the following criteria to qualify as a top carrier:
The quarterly performance snapshot days will be:
Where can I view my performance score?
You can view your carrier’s performance score or generate a performance report directly from the scorecard in the app or web portal. We’ll email you a breakdown of your carrier’s performance scores. It includes how your carrier is doing in all 3 performance categories as well as the loads impacting your carrier’s reliability and tracking scores.
App:
Web Portal:
How do I book a load through an automated channel?
By booking through the Uber Freight app, web portal, API, or EDI.
My performance score is incorrect, where can I request a correction?
App:
Web Portal:
If you have any issues with your scorecard, reach out to freight-carrierquality@uber.com.
How do I know if I currently qualify as a top carrier?
Carriers can view their current status on the carrier scorecard in the Uber Freight app or web portal.
If I no longer qualify as a top carrier at the next quarterly snapshot, what will my payment speed change to?
For carriers that lose top carrier status, the payment speed will default back to the previously selected payout speed: either the standard 30-day payment speed, or payment within 2 business days of valid POD upload for a fee of 2% of the payment amount. Carriers can select their preferred payment speed during onboarding and change their preferred payment speed at any time in the Carrier tab in the app or web portal.
Can I opt out of the 2-day payment speed if I am a top carrier?
Email freight-carrier@uber.com or call 844-822-8237 to request to opt out of the 2-business day payment speed for top carriers.
What are 2-day payments for a fee?
Carriers can elect to receive payments within 2 business days after a valid POD has been uploaded in exchange for a fee of 2% of the payment amount.
If I change my payment speed, which loads will be paid out at the new payment speed?
Each load will be paid out at the payment speed selected in a carrier’s profile at the time of the load was booked. Carriers cannot change their payment speed selection for loads that have already been booked.
How do I get faster payments for a fee?
Carriers can elect to receive faster payments for a 2% fee either through the Uber Freight app or web portal or by emailing quickpay@uberfreight.com.
App:
Web Portal:
How will the fee for faster payments be calculated?
The fee will be calculated as 2% of the total invoice amount.
Will accessorials be subject to the 2% fee for faster payments?
Yes, accessorials will be subject to the 2% fee.
Who do I contact to if I have a payment issue or want to learn more about payment options?
Email freight-carrier@uber.com or call 844-822-8237.
Who do I contact about 2-day payments for a fee?
Email quickpay@uberfreight.com.