When using Uber package delivery services, please avoid sending any of the following– consider sending or receiving package delivery through Uber Direct instead:
- People: Please use Rides for personal transport. People cannot be riders during package deliveries. You cannot use this service to deliver live animals.
- Illegal items: Anything that’s illegal to possess, sell, or transfer is not allowed.
- Weapons and ammunition: Including firearms, parts of weapons, and all types of ammunition.
- Alcohol and cannabis: All alcohol and cannabis products are prohibited.
- Highly perishable food or beverages (e.g., raw meat or dairy products).
- Pharmaceuticals: Prescription drugs, medications, vitamins, and supplements cannot be sent unless the pickup or drop-off location is a pharmacy or healthcare facility.
- Financial instruments: Don’t send money, gift cards, or lottery tickets.
- Recreational drugs and paraphernalia: This includes any tobacco products.
- Hazardous materials: Explosives, flammable, nuclear, or infectious substances, and anything identified as dangerous under relevant laws and regulations.
- Stolen goods: Sending stolen items is not allowed.
- Fragile items: Items that are easily broken are prohibited due to the risk of damage.
- Offensive materials: Sexual aids or obscene/pornographic items cannot be sent.
- Regulated species and animal products: No parts, blood, fluids, or live animals are allowed.
- Unauthorized items: If you don’t have permission to send it, don’t.
Note: This list isn’t all-inclusive. Uber may ban other items at its discretion.
Package delivery guidelines
Delivery by vehicle
- Must not contain any prohibited items (see partial list of prohibited items above).
- Can only have a combined maximum weight of 30 pounds.
- Must fit comfortably in the trunk of a mid-size vehicle.
- Must be closed, securely sealed, and ready to be delivered.
Delivery by bike or scooter
- Should be small or medium-sized.
- No more than 15 lbs.
- Must fit comfortably in a backpack.
- Must not contain any prohibited items (see partial list of prohibited items above).
- Must be closed, securely sealed, and ready to be delivered.
Canceling a trip
Drivers have the right to cancel a delivery if:
- The package includes prohibited items.
- It doesn’t adhere to the above guidelines.
- The cancellation adheres to Uber’s Community Guidelines.
If you must cancel:
* Attempt to return the package to the sender.
* If that’s not possible, contact Uber Support for advice before canceling..
Safety concerns
If you suspect a package might contain a prohibited item or if you have safety concerns:
- Contact local authorities for immediate assistance with suspected illegal items or if it is an emergency situation.
- Reach out to Uber Support.
Additional questions
Visit our Help Center or reach out to Uber Support through the app.