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What looks like an extra or duplicate charge is likely an authorisation hold.
Uber may apply a temporary authorisation hold for the value of the order in advance in your account’s payment method. This is standard business practice to ensure the card has sufficient funds, and most importantly, it doesn’t result in a duplicate charge on your card.
Uber refunds this charge as soon as your order is complete, but it can take up to 10 business days for an authorisation hold to drop. It tends to take longer to drop for Apple Pay, Google Pay, and PayPal payment methods.
If you would like more information on processing times, please contact your bank.
Below are signs that your charge is likely a hold: - The charge appears as pending - The charge is equal to the order amount paid
Please check to make sure none of the following apply: - Is a friend or family member using your account? - The charge is from 2 different orders
Unfortunately, Uber isn’t able to speed up the voiding of the authorisation hold. It’s best to get in touch with your bank directly if you experience any issues.
If none of the above apply, please enter your details into the form below: