What is Record My Ride?
Record My Ride is a safety feature that allows you to automatically record your trips through the Driver app to help encourage respectful interactions with riders.
Currently, Record My Ride is available on Android and iOS.
How does Record My Ride work?
If you choose to turn on Record My Ride, the Driver app will use your phone’s selfie camera and microphone to record your trips automatically.
We’ll notify your riders that their trip will be recorded. If you or a rider submits a safety report, recordings attach automatically with no extra steps required from you.
Where is Record My Ride available?
Record My Ride is available to drivers in the US, and select countries in Latin America. You will receive an email from Uber if and when this functionality becomes available in your area.
I have a dashcam. Can I still record my trips?
You can record your trips with a dashcam, with Record My Ride, or with both.
If you’d like to record with a dashcam, you can register in the Driver app: 1. Open the Main Menu 2. Select Account > App Settings > Record My Ride 3. Select Register under the Record with your dashcam section
Once you register a dashcam or enable Record My Ride, the Driver app will notify your riders that the trip is being recorded and you can send recordings to our Support team if you report a safety issue.
Does Uber sell dashcams?
No. Uber does not sell dashcams at this time. Drivers should review their local regulations on dashcam use and consider registering their device with Uber. Registering helps inform riders that a dashcam is installed and makes it easier to share recordings with Uber if needed.
Is Record My Ride available during my deliveries?
Depending on your local privacy regulations, Record My Ride may or may not be available to record your deliveries.
Will my rider know if I’m recording?
Riders will see a message in their app informing them that their trip will be recorded. Riders can always cancel the trip if they feel uncomfortable or don’t want to be recorded. In certain regions, it may be required by law to obtain a rider’s consent to record them. Please review your local laws to ensure you are compliant with requirements around consent.
Will this feature keep recording if I leave the Uber app during a trip?
For iOS: While on a trip, video recording will stop if you navigate away from the Driver app to use another app (such as a navigation app), but audio recording will continue. Video recording will resume when you return to the Driver app.
For Android: Recording will continue with both video and audio, even if you navigate away from the Driver app to use another app (such as a navigation app) while on a trip. Recording will stop if you close the Driver App. The difference between iOS and Android is due to the functionality limitations of the respective operating systems.
Will this record when I’m on a phone call?
Audio recording will pause if you make or take phone calls, or if you use an app that requires use of the microphone. This is because the microphone can only be used by one app at a time. We also want to respect your privacy when you take personal calls. Audio recording will restart when the phone call is done, only if you are still on a trip. Video recording will continue if you make or take calls, but only if you have the Driver App open, and you are on a trip.
Is Uber listening as the recording is happening?
No. Uber does not watch or listen to recordings in real time. We may use automated technology to analyze trip audio for safety concerns and to make feature improvements.
Who can access my recordings when they are uploaded?
Recordings may be reviewed by trained safety specialists to resolve safety incidents and improve platform safety and by insurance partners to resolve insurance claims. To assist in the process of identifying footage relevant to safety incidents, we may use technology—including artificial intelligence—to help our team efficiently review, transcribe, or summarize footage submitted.
You may also access and review eligible recordings. Eligible recordings are those captured during a trip where a safety incident has been reported. Eligible recordings exclude claims of sexual misconduct, severe injury or death, serious threats or criminal activity, or trips featuring minors including Teen trips. Uber reserves the right to update eligibility criteria.
What privacy protections are in place?
We take steps to protect the privacy of both drivers and riders. Full recordings are encrypted, and Uber only accesses recordings when a safety report or an insurance claim is submitted; otherwise, they are deleted after 14 days. Drivers can only access recordings that are eligible for sharing. Before sharing an eligible recording with a driver, we apply privacy protections such as face blurring and identifiable watermarks. Drivers are strictly prohibited from downloading or sharing these recordings.
Are all trip recordings uploaded to Uber?
No. Recordings are only sent to Uber when a safety incident is reported by you or the rider, or a vehicle-related insurance claim is made. The recording is used to help us and insurance partners review what happened and support fair outcomes.
Will Uber provide the recording to law enforcement?
In accordance with our law enforcement guidelines and third-party data request policies, and as may be required under applicable laws, Uber may provide the recording to police or law enforcement with appropriate legal process or in emergency situations.
How can I make sure that I have the correct recording angle?
Place your phone so it can see you and your backseat.
If your you have an iOS device that meets the following requirements, you’ll be able to preview your recording angle for each trip:
How much data does it take to share the recording with Uber?
If you need to submit a safety report with a recording attached, we encourage you to be connected to wifi first. Otherwise, your normal data rates will apply.
How does Record My Ride interact with device storage, battery, and temperature?
Recording will stop if your phone is low on storage or battery, or if your device is close to overheating. Recording will restart on the next trip only if a new storage, battery, or temperature threshold is met.
What are common technical issues that can impact recording, and how can I prevent them?
In addition to maintaining device storage, battery, and temperature, the following tips can help avoid recording issues:
Carplay blocks access to audio recording, resulting in video-only capture. Avoid connecting your phone to Carplay if you want full recording.
Keep your driver app updated to the latest version of the Uber app so that any technical fixes are installed
Make sure you have granted Uber camera and microphone permissions on your phone
Keep the Uber app open during your trips. Recording will stop if you close the Uber app.
How do I delete a recording? 1. Go to “Menu” in the Driver app 2. Select “Earnings and then Activity” 3. Choose the trip 4. Scroll down to check if this trip was recorded 5. Select “Delete”
Recordings are automatically deleted from your phone after 14 days. You will receive an in-app notification to let you know this is happening.
The content is only stored on your phone. If you delete it, Uber has no way to recover it.
When does recording start and stop?
Once you turn on Record My Ride, all trips will be automatically recorded.
Recording will start when you are close to the pickup location and will stop 20 seconds after the trip ends. The app records for a short period of time before and after the trip in case a safety incident happens when the rider is getting into or out of the vehicle.
Recording will also stop if any of the thresholds are met for storage, battery, and temperature, or if you make or take a phone call. Please see FAQ on this above.
I want to take a break from recording. How do I turn it off?
Go to “Record My Ride” in your settings between trips to turn it off.
This is also where you can turn on Audio only recording.
Uber may periodically test new functionality on a limited basis for safety and other purposes, subject to notification to those involved in the test.