Direct deposit is late or missing

Receiving your weekly payment

You should see your weekly earnings in your bank account by Tuesday. However, keep in mind:

• Timing: Deposits might be delayed due to bank processing times
• Banking Holidays: Payments will be delayed if initiated on a banking holiday until the next business day
• Bank Processing: Some banks may take additional time to process your deposit
• Adding a new bank account: Adding a new bank account means you may get your direct deposit on the following pay cycle

Checking your bank details

If your payment hasn’t arrived:

• Verify your bank details to ensure they’re correct
• Correct any errors you find
• Payments affected by updated banking information will arrive the following Monday

Further assistance

If you still don’t see your deposit after 48 hours:

• Make sure your bank information is accurate.
• If everything checks out, contact us for help using the link provided below
• If you think someone else may have accessed your account, report it here.

Other issues with earnings

Our Support team is ready to resolve it for you. Let us know about your issue so we can take a closer look and assist you accordingly.