Клієнти з обмеженими можливостями можуть надіслати запит на повернення коштів або звільнення від плати за час очікування, якщо інвалідність впливає на можливість сісти в транспортний засіб протягом кількох хвилин після прибуття водія до вказаного місця посадки (наразі це 2 хвилини для UberX або XL або 5 хвилин для Black або Black SUV).
You may request a refund if you have a disability (or traveled with a companion with a disability, or requested a ride on behalf a rider with a disability) and, in the last 30 days, you were charged wait time fees when you were at the pickup location when the driver arrived and needed more than the allotted time to board the vehicle due to disability.
If you, or an individual that frequently accompanies you on trips, is (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts your or your companion’s ability to board a vehicle within the allotted time after meeting the vehicle at your designated pickup location, you can request a waiver of wait time fees for your account below by making the following certification. Please allow at least 7 days for the waiver to take effect. If you are charged a wait time fee after you certify, please request a refund at the above link.
By entering my initials below and selecting Submit below, I voluntarily certify and acknowledge that:
Riders who self-certified for a wait time fee waiver on or before May 12, 2022, may be eligible for a distribution under a recent settlement. Please visit the website linked below for more information.