Wait time fees and refunds

As a rider, it’s a good practice to request a ride when you’re at or near the pickup location and ready to meet your driver.

Wait time fees compensate drivers for the time they spend waiting for riders and promote efficiency and reliability on Uber’s platform.

Typically, riders requesting via UberX are charged a per-minute wait time fee if they don’t board a vehicle within 2 minutes (5 minutes for Black or Black SUV trips) of the driver’s arrival at the designated pickup location. Wait time fees and thresholds may vary by location. Additional wait time charges may apply to your trip depending on how busy it is.

Note: If the trip is cancelled and you are charged a cancellation or no-show fee, you will not be charged for wait time. Additionally, this fee does not apply to UberX Share, WAV, or Uber Assist trips.

If you believe you were incorrectly charged a wait time fee, for instance, if you were at the designated pickup location, but just needed extra time to board the vehicle, please let us know by first entering your initials and then selecting a trip date below.

The wait time fee grace period and the commencement of the no-show window start at the time of a driver’s arrival at a pick-up location. A driver’s arrival time is based on technology that uses GPS coordinates, which does not always perfectly correspond to real world coordinates.