I have a disability. How do I request a wait time fee refund or waiver?
Riders with a disability can request a refund or waiver of wait time fees if their disability impacts their ability to board a vehicle within a few minutes of the driver’s arrival at the designated pickup location (currently 2 minutes for UberX or XL or 5 minutes for Black or Black SUV trips).
Wait Time Fee Refunds for Riders with Disabilities
You can get a refund if you have a disability and, in the last 30 days, you were charged wait time fees when you:
- Were at the pickup location when the driver arrived and needed more than the allotted time to board the vehicle due to the disability; or
- Requested a ride on behalf of a rider with a disability, who was at the pickup location when the driver arrived and needed more than the allotted time to board the vehicle due to the disability.
Future Wait Time Fee Waivers for Riders with Disabilities
If you, or an individual that frequently accompanies you on trips, is (i) disabled within the meaning of 42 U.S.C. section 12102 and 49 C.F.R. section 37.3, and (ii) the disability impacts your or your companion's ability to board a vehicle within the allotted time after meeting the vehicle at your designated pickup location, you can request a waiver of wait time fees for your account below by making the following certification. Please allow at least 7 days for the waiver to take effect. If you are charged a wait time fee after you certify, please request a refund at the above link.
Certification of Disability
By entering my initials below and clicking "Submit," I voluntarily certify and acknowledge that:
I am, or an individual that frequently accompanies me on trips is, (i) disabled within the meaning of 42 U.S.C. section 12102 and 49 C.F.R. section 37.3, and (ii) the disability impacts my or my companion's ability to board a vehicle within the allotted time after meeting the vehicle at my designated pickup location. I understand that this request is subject to verification and/or audit by Uber at its discretion. I further understand that Uber will use my certification for no other purpose than to waive wait time fees for my account. I also understand that Uber will not assume any additional duties or obligations in connection with this information or my certification.