我有残疾。如何申请退还或免除等待费?

如果残疾乘客无法在司机到达指定上车点之后的几分钟内上车(目前,优选轿车或 UberXL 的上车时间为 2 分钟,高级轿车或 SUV 高级轿车上车时间为 5 分钟),残疾乘客可申请退还或免除等待费。

Wait Time Fee Refunds for Riders with Disabilities

如果您是残疾人士(或与残疾人士同行,或代替残疾人士叫车),且在过去 30 天内,当司机到达上车点之后,您由于残疾原因超出规定时间上车而被收取了等待费,您可以申请退款

Future Wait Time Fee Waivers for Riders with Disabilities

如果您或者经常与您同行的人士属于以下情况:(i) 《美国残疾人法案》定义的残疾人士;(ii) 您或您的同行者在您指定的上车点与车辆会合后,因为残疾无法在规定时间内上车,则您可以通过提供以下证明来申请免除您账号的等待费。豁免至少需要 7 天才能生效。如果您在认证后仍需支付等待费,请通过以上链接申请退款。

Certification of Disability

By entering my initials below and selecting “Submit” below, I voluntarily certify and acknowledge that:

I am, or an individual that frequently accompanies me on trips is, (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts my or my companion’s ability to board a vehicle within the allotted time after meeting the vehicle at my designated pickup location. I understand that this request is subject to verification and/or audit by Uber. I further understand that Uber will use my certification for no other purpose than to waive wait time fees for my account. I also understand that Uber will not assume any additional duties or obligations in connection with this information or my certification.

Wait Time Fee Settlement Notice

根据近期达成的和解协议,于 2022 年 5 月 12 日或之前自行证明符合等待费免除条件的乘客可获得退费。如需了解更多信息,请点击以下链接访问网站。