如果残疾乘客无法在司机到达指定上车地点之后的几分钟内上车（目前，优选轿车或 UberXL 的上车时间为 2 分钟，高级轿车或 SUV 高级轿车上车时间为 5 分钟），残疾乘客可申请退还或免除等待费。
You may request a refund if you have a disability (or traveled with a companion with a disability, or requested a ride on behalf a rider with a disability) and, in the last 30 days, you were charged wait time fees when you were at the pickup location when the driver arrived and needed more than the allotted time to board the vehicle due to disability.
If you, or an individual that frequently accompanies you on trips, is (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts your or your companion’s ability to board a vehicle within the allotted time after meeting the vehicle at your designated pickup location, you can request a waiver of wait time fees for your account below by making the following certification. Please allow at least 7 days for the waiver to take effect. If you are charged a wait time fee after you certify, please request a refund at the above link.
By entering my initials below and selecting Submit below, I voluntarily certify and acknowledge that:
本人或者经常与本人同行的个人存在以下情况：(i) 属于《美国残疾人法案》定义的残疾人士，且 (ii) 本人或本人的同行者在本人指定的上车地点与车辆会合后，因为残疾无法在规定时间内上车。本人知悉，此申请须经过优步验证和/或审核。本人亦知悉，优步仅将本人的证明用于验证本人账号是否符合等待费免除条件，不作其他用途。此外，本人还知悉，优步将不承担与此信息或本人的证明相关的任何其他职责或义务。
Riders who self-certified for a wait time fee waiver on or before May 12, 2022, may be eligible for a distribution under a recent settlement. Please visit the website linked below for more information.