What is Uber Courier?

Uber Courier allows you to request a driver to transport packages to the person waiting at a designated dropoff location.

我可以寄送哪些物品？

如果选择通过车辆派送，您可以寄送以下小型或中型包裹：

• 包裹不得包含任何禁运物品（请参阅下方禁运物品列表）
• 寄送物品的重量或价值不得超过限制
• 包裹可以正常放入中型车辆的后备箱
• 已妥善包装和密封，方便领取

如果选择通过自行车或滑板车派送，您可以寄送以下小型或中型包裹：

• 包裹不得包含任何禁运物品（请参阅下方禁运物品列表）
• 总重量不超过 15 磅，总价值不超过 $100
• 可以正常放入背包
• 已妥善包装和密封，方便领取

违禁品

除非合同中另有规定，否则禁运物品包括但不限于：

• 酒类
• 动物类
• 枪械
• 易碎物品
• 货币/礼品卡等等。
• 娱乐性药物

如果包裹中包含违禁物品或未满足上述条件，派送员有权拒绝您的寄件请求。

How to request a delivery

To request a delivery:

1. Tap the package icon in the Uber app.
2. Select “Send a package” or “Receive a package” and enter the sender or recipients information. Remember to always fill in this information so you can activate the delivery PIN.
3. Tap “Choose Courier”.
4. Review package guidelines and select “Got it”.
5. Review delivery details, select delivery options, and add special instructions.
6. Confirm your delivery request.

You won’t be able to change the pickup or dropoff address after requesting the delivery.

The delivery PIN is a way to help confirm a package was delivered, but there may be times when it’s not possible to collect the PIN. If you activate a delivery PIN, this will be visible in your app and shared with the person who receives the item. The receiver should be ready to pick up the delivery and share the PIN with the driver.

If your package was damaged during delivery and you would like to seek a refund of the delivery cost, you must submit a photo and description of the damage within three business days following the delivery date.

Uber does not maintain insurance for packages.

Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.

我可以事先不告知收件人，给对方一个惊喜吗？

我们建议您事先通知收件人，以便对方能在路边与派送员交接并领取包裹。

如果您是想给对方制造惊喜，则需要在优步应用的消息部分明确告知派送员，请派送员将包裹放在门口。派送员有权拒绝此类要求。