我的付款方式为什么遭拒?

If you see any of the error messages below in your app, you won’t be able to request a trip until you update your payment method:

  • “Request failed: Card declined.”
  • “Your payment method is invalid. Please update your billing settings.”
  • “There was an error processing your request.”

Update or add a new payment method in the “Wallet” section of the app menu if your payment method was declined for one of the reasons below:

  • Payment method information is incorrect
  • Payment method has expired
  • Insufficient funds in the account

出现以下情况时,您可能需要联系银行:

  • 您在国外旅行,但未授权银行进行国际交易
  • 银行以欺诈为由拒绝优步扣款
  • 您的银行卡超出了账户的取款上限
  • 您已将银行卡挂失(卡片丢失或被盗)

如果您仍然遇到问题并需要帮助,请在下方联系我们。