我是否需要为取消行程而支付费用？

You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you’re matched with your driver.

Cancellation fees pay drivers for the time and effort they spend getting to your location.

Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for riders and drivers.

CANCELING TRIPS (EXCLUDING SHARED TRIPS)

You may be charged a cancellation fee if:

You cancel after a driver accepts the trip. The grace period during which no cancellation will apply depends on your location
Your driver cancels after waiting at your pickup location. The grace period during which no cancellation will apply depends on your location

SHARE CANCELLATION FEES

You may be charged a cancellation fee if:

You cancel after your driver accepts the trip. The grace period during which no cancellation will apply depends on your location
Your driver cancels after waiting at the pickup location. The grace period during which no cancellation will apply depends on your location

WAIVED CANCELLATION FEES

You may not be charged a cancellation fee if:

Your driver is unusually delayed for pickup

If you believe you were charged a cancellation fee in error, let us know in the “Review my cancellation fee” form. This might happen if your driver canceled instead of ended the trip, or if they cancelled because they were too far away from your pickup location.

核查取消费用

您随时可以通过优步乘客端取消行程，但是，如果您在司机接单以后取消，则可能需要支付取消费用。

我们会将取消费用支付给司机，以补偿其前来接您所耗费的时间和精力。

请在做好乘车准备并到达上车地点附近后再叫车。这有助于确保司机顺利接到您。

Canceling non-Shared Rides

You may be charged a cancellation fee if:

You cancel after a driver accepts the trip. The specific amount of time depends on your location.
Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Cancellation fees for Shared Rides

You may be charged a cancellation fee if:

You cancel after your driver accepts the trip. The specific amount of time depends on your location.
Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Waived cancellation fees

You may not be charged a cancellation fee if:

Your driver took longer than expected to arrive

If you believe you were charged a cancellation fee in error, let us know in the Review my cancellation fee form. This might happen if your driver canceled instead of ended the trip, or if they canceled because they were too far away from your pickup location.

We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.

The wait time fee grace period and the commencement of the no-show window start at the time of a driver’s arrival at a pick-up location. A driver’s arrival time is based on technology that uses GPS coordinates, which does not always perfectly correspond to real world coordinates.