Invalid ID on an alcohol delivery

Ask the customer for a valid alternative form of identification if they presented you with an expired one or if there are scanning issues.

If you are unable to complete the delivery you can indicate the reason in your Driver app and the app will route you back to the store to return the alcohol on the customer’s behalf.

Your fee will include payment for the entire trip (including going back to the store).

To initiate a return trip and return the items to the store:

1. Tap on the red ‘trip issues’ button found at the bottom of your screen
2. Scroll to the appropriate trip issue reason i.e. “Cannot show valid ID” if the customer is unable to provide a valid ID, or “Recipient was underage” if the customer is a minor
3. A return trip to the store will be created, and you’ll be paid for the return trip