What is Uber Courier?

Uber Courier allows you to request a driver to transport packages to the person waiting at a designated dropoff location.

我可以寄送什麼包裹？

如果選擇透過車輛運送，你可以寄送符合下列條件的中小型包裹：

• 沒有放入任何違禁物品 (請參閱下方禁運品清單)
• 重量或價值不超過送遞限制
• 包裹的尺寸可輕鬆放入標準中型車輛的車尾箱
• 已妥善密封可供取貨

如果選擇由單車或滑板車運送，你可以寄送符合下列條件的中小型包裹：

• 沒有放入任何違禁物品 (請參閱下方禁運品清單)
• 總重量少於 15 磅，總價值不超過 $100
• 包裹的尺寸可輕鬆放入背包內
• 已妥善密封可供取貨

違禁物品

除非你的合約另有列明，否則禁運物品包括但不限於：

• 酒類飲品
• 動物
• 槍械
• 易碎物品
• 現金、禮品卡或類似物品
• 娛樂性藥物

如果你的包裹含有禁運物品或不符合上述限制，司機可能會取消你的送遞預約。

How to request a delivery

To request a delivery:

1. Tap the package icon in the Uber app.
2. Select “Send a package” or “Receive a package” and enter the sender or recipients information. Remember to always fill in this information so you can activate the delivery PIN.
3. Tap “Choose Courier”.
4. Review package guidelines and select “Got it”.
5. Review delivery details, select delivery options, and add special instructions.
6. Confirm your delivery request.

You won’t be able to change the pickup or dropoff address after requesting the delivery.

The delivery PIN is a way to help confirm a package was delivered, but there may be times when it’s not possible to collect the PIN. If you activate a delivery PIN, this will be visible in your app and shared with the person who receives the item. The receiver should be ready to pick up the delivery and share the PIN with the driver.

If your package was damaged during delivery and you would like to seek a refund of the delivery cost, you must submit a photo and description of the damage within three business days following the delivery date.

Uber does not maintain insurance for packages.

Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.

我可以在不通知收件人的情況下預約包裹送遞嗎？

我們建議你通知收件人，以便對方前往路旁與司機碰面並領取車上的包裹。

若你在沒有通知收件人的情況下寄送包裹，請務必於 Uber App 的訊息部分清楚要求司機將包裹放在收件人的門口。司機有權拒絕這類預約。