為什麼我的付款遭拒?

If you see any of the error messages below in your app, you won’t be able to request a trip until you update your payment method:

  • “Request failed: Card declined.”
  • “Your payment method is invalid. Please update your billing settings.”
  • “There was an error processing your request.”

Update or add a new payment method in the “Wallet” section of the app menu if your payment method was declined for one of the reasons below:

  • Payment method information is incorrect
  • Payment method has expired
  • Insufficient funds in the account

如遇下列情況,你可能需要聯絡你的銀行:

  • 你在海外旅行,但未有授權海外交易功能
  • 銀行因誤認 Uber 收費為欺詐交易而拒絕付款
  • 你已超出帳戶提款上限
  • 你已報失付款卡

如果你仍需協助,請在下方聯絡我們。