取消行程需要支付費用嗎？

You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you’re matched with your driver.

Cancellation fees pay drivers for the time and effort they spend getting to your location.

Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for riders and drivers.

CANCELING TRIPS (EXCLUDING SHARED TRIPS)

You may be charged a cancellation fee if:

  • You cancel after a driver accepts the trip. The grace period during which no cancellation will apply depends on your location
  • Your driver cancels after waiting at your pickup location. The grace period during which no cancellation will apply depends on your location

SHARE CANCELLATION FEES

You may be charged a cancellation fee if:

  • You cancel after your driver accepts the trip. The grace period during which no cancellation will apply depends on your location
  • Your driver cancels after waiting at the pickup location. The grace period during which no cancellation will apply depends on your location

WAIVED CANCELLATION FEES

You may not be charged a cancellation fee if:

  • Your driver is unusually delayed for pickup

If you believe you were charged a cancellation fee in error, let us know in the “Review my cancellation fee” form. This might happen if your driver canceled instead of ended the trip, or if they cancelled because they were too far away from your pickup location.

覆核取消費用

你可以隨時在 Uber App 內取消行程。不過，如果在配對司機後才取消行程，則可能需要支付取消費用。

取消費用會用作補償司機前往接載你所付出的時間和努力。

我們建議你在到達上車地點附近並準備好出發時才預約行程。這有助確保司機能夠順利接載乘客上車。

Canceling non-Shared Rides

You may be charged a cancellation fee if:

  • You cancel after a driver accepts the trip. The specific amount of time depends on your location.
  • Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Cancellation fees for Shared Rides

You may be charged a cancellation fee if:

  • You cancel after your driver accepts the trip. The specific amount of time depends on your location.
  • Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Waived cancellation fees

You may not be charged a cancellation fee if:

  • Your driver took longer than expected to arrive

If you believe you were charged a cancellation fee in error, let us know in the Review my cancellation fee form. This might happen if your driver canceled instead of ended the trip, or if they canceled because they were too far away from your pickup location.

We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.

The wait time fee grace period and the commencement of the no-show window start at the time of a driver’s arrival at a pick-up location. A driver’s arrival time is based on technology that uses GPS coordinates, which does not always perfectly correspond to real world coordinates.

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