如果傷健乘客無法在到達指定上車地點後的幾分鐘內上車，他們可申請退款或豁免等候時間費用；目前 UberX 或 UberXL 行程的等候時間為 2 分鐘，Uber Black 或 Uber Black SUV 行程則為 5 分鐘。
You may request a refund if you have a disability (or traveled with a companion with a disability, or requested a ride on behalf a rider with a disability) and, in the last 30 days, you were charged wait time fees when you were at the pickup location when the driver arrived and needed more than the allotted time to board the vehicle due to disability.
If you, or an individual that frequently accompanies you on trips, is (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts your or your companion’s ability to board a vehicle within the allotted time after meeting the vehicle at your designated pickup location, you can request a waiver of wait time fees for your account below by making the following certification. Please allow at least 7 days for the waiver to take effect. If you are charged a wait time fee after you certify, please request a refund at the above link.
By entering my initials below and selecting Submit below, I voluntarily certify and acknowledge that:
本人或經常陪同本人出行的人士 (i) 屬於《美國身心障礙法案》(Americans with Disabilities Act) 所指的傷健人士，以及 (ii) 本人或同伴在預定的上車地點與車輛會合後，會因行動不便而影響在指定時間內上車的能力。本人明白此要求須接受 Uber 的驗證和/或審核。本人也明白 Uber 只會利用本人的證明，用作豁免帳戶等候時間費用的用途。本人亦明白 Uber 不會就此等資料或我的聲明承擔任何額外責任或義務。
Riders who self-certified for a wait time fee waiver on or before May 12, 2022, may be eligible for a distribution under a recent settlement. Please visit the website linked below for more information.