Assessing customer intoxication

When delivering alcohol, it’s important to recognize if a customer may be intoxicated. Look out for these signs:

• Slurred speech: Their words are unclear or difficult to understand.

• Odor of alcohol: You can smell alcohol on their breath or clothes.

• Unsteady movements: They have trouble standing or walking straight.

• Red or swollen eyes: Their eyes appear reddened or puffier than usual.

• These safety tips were reviewed by Responsibility.org to help ensure they encompass effective and best practices.

Know the rules

As a delivery person, you must know and comply with your local alcohol delivery laws and regulations.

• Stay informed: Check with your local health authorities for the specific guidance you need to follow.
• Safety first: If you suspect a customer is intoxicated, you should adhere to these regulations to ensure a safe and lawful delivery.

Delivering alcohol responsibly is part of providing a safe service.