The Plus Card may only be used to purchase items pre-approved by Uber based on customer’s order request The Plus Card will only be authorized up to the expected order total for each delivery that requires you to shop and pay.
If your Plus Card was declined, swipe it again. If this doesn’t work, you can use your own personal payment method for Shop & Pay delivery requests
There are a few reasons why the Plus Card could have been declined:
If you think the Plus Card was declined for other reasons, let us know by filling out the form below.
If you choose to use cash or another payment method to pay for your customer’s item(s), make sure to change your payment method by selecting “No” to the screen “Are you using a Plus Card today?”.
Once payment is complete with your own funds and the receipt is successfully uploaded, you’ll be reimbursed within 24-48 hours after your order is reviewed.
If you need help with a reimbursement from your customer, see the article below:
I need help with a reimbursement from my customer
Consumers appreciate when their products are packed carefully because they have a better chance of being delivered in good condition.
To offer better service, pack the products by categories: groceries, cleaning supplies, delicate products, meats, etc; and leave fragile products on top so they don’t get crushed or break. We suggest that you keep frozen products together with items that are perishable, (such as dairy products) so their temperature is maintained.
Before checking out in the app, make sure to check that all items are marked correctly as ‘Found’, ‘Replaced’, or ‘Removed’ according to the consumer’s request. When in doubt, feel free to contact the consumer directly via chat or call in your app.
Once arriving at the consumer’s dropoff location, double-check that you have all of the bags from the store, so you don’t forget anything in your vehicle.