To find the store:
You can find parking at the store by contacting the store to confirm their parking. You can find parking at the customer’s address by contacting customers, or trying to meet them outside their address.
If you are not able to find parking at either the store or the customer’s address after contacting them, you can cancel the trip in-app. This won’t impact your cancellation rate.
If the customer did not leave any details on the best place to leave their order, you can contact them and coordinate the delivery, or ask them any questions regarding their preferred drop off. If you are unable to get in touch with the customer, you can leave the order at the door, in the building entryway, with a doorman, with front desk staff, or with the reception desk of the dropoff location in your app.
Feel free to follow the in-app process to attach a photo to the order. You can always leave a note to the customer to provide drop off details.
If your customer has requested the order be left at their door, you can follow their delivery notes. Customer delivery notes will show up below the customer’s name in the app. If the customer requested that you leave the order at their door, you are not required to wait for your customer to get their order.
Once you have left the order at the dropoff, feel free to follow the in-app process to attach a photo. If you have an issue with the in-app photo process, tap “Skip” in the upper right hand corner of the photo screen. A photo is not required, so you can mark the order as “Delivered” on the following screen. You can always leave a note to the customer to provide drop-off details.
You can contact your customer and coordinate the delivery with them, or ask them any questions regarding their preferred drop off. If you are unable to get in touch with the customer, you can leave the order at the door, in the building entryway, with a doorman, with front desk staff, or with the reception desk of the dropoff location in your app. You can always leave a note to the customer to provide drop off details. Once you have left the order at the dropoff, mark it as “Delivered”.
You will earn an additional amount for your effort to continue to the new delivery address in this situation. If you decide not to continue with this order due to a new delivery address, return your items at the store before canceling the order. . As a reminder for future delivery requests, you are not required to complete deliveries outside of the delivery radius.