When you arrive at the delivery address, please confirm in the partner app where the customer wishes to receive their delivery. This may include details such as the building name and apartment number.
If the customer is not at the delivery address, please contact them by clicking the phone icon in the partner app.
If they do not answer the phone, we recommend leaving a message on their answering machine stating that you are waiting at the delivery address.
We also ask that you wait at the delivery address for 12 minutes.
Contact the customer again after 12 minutes. If they do not answer, complete the delivery in the partner app and, on the "Select Recipient" screen, select "Contacted Customer and Waited 12 Minutes.
We apologize for the inconvenience, but please discard the delivery.
Please rest assured that you will still be paid for the delivery.
If you encounter any issues during delivery, please watch this troubleshooting video:
https://youtu.be/FcZLoWMTMbg
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