I have questions about my background check

Most background checks take 3-5 business days to complete, but can occasionally take longer due to other factors, such as local government processes.

You only need to upload your Driver’s License type E1, Police Record (Record Policivo), ID (Cédula de Identidad), and profile picture once they are approved, a third-party vendor will carry out the background check.

If you are still having trouble with your background check, please provide more information below and our customer support team will be happy to help.

系統將自動傳送電子郵件至所提供的電子郵件地址,以確認您的身分。請打開該電子郵件,並選擇「確認電子郵件地址」,完成驗證後即可與客服團隊聯繫。 寄件人來自