In-Store Shopping & Pick-Up

What’s the best way to navigate in stores and find items?

When you’re not familiar with a store, you may find shopping difficult.

Here are some tips to make your experience easier:

  • Look at the category of the item to match the isle name in the store. The shopping list is divided into categories defined by the merchants.
  • Usually you’ll want to start shopping for fresh produce (veggies, fruits) first. Then dairy, meat, or fish. Lastly, you will want to put frozen items in the cart at the end of the shopping.
  • Continue to walk along the outer edges of the store for pre-packaged or processed foods. These items are always in the middle aisles and cash registers.
  • Non-essential items, like packaged chips, cookies, and other snacks are in the inner aisles.
  • However, it’s also a good idea to familiarize yourself with your local market’s layout so you can better organize your shopping lists. If you learn exactly where everything is, you can avoid backtracking down the same aisles trying to find the same item for 20 minutes.
  • If you can’t still find an item, we recommend asking the staff at the store for help.

How do I add additional items to a shopping list?

We do NOT advise adding additional items to the shopping list without customer’s consent. If a customer asks you to replace unavailable items with alternatives, you can follow the in-app process by adding items or adjusting the quantity of the items. Please note that If the new total is greater than the estimated price, your Plus card might get declined.

How does adding items and entering price by weight work?

Consumers will see a disclaimer that the price of the item is based on weight, and they see an estimated weight/price while they shop.

Consumers will be charged based on the final weight collected by you, and receipts will reflect this change.

How do I find and pick the right item?

Shopping for someone else can be a difficult task!

As you pick an item in the store, mark the item as ‘Found’ or ‘Unavailable’ and go through all the items in the shopping list. When picking an item, click the item to read the description. Look at the item name, quantity, weight or size, and brand name. When barcode scanning is available, make sure you scan the barcode of the product where possible to pick the right item.

How do I shop for fresh produce?

When consumers order fresh produce such as fruits or vegetables, they expect to get their produce in good condition.

Here are some tips when shopping for fresh produce:

  • Check the surface: When buying produce, it’s important to inspect the surface of fruits and vegetables. In general, check that there aren’t any bumps, bruises, or scratches. Also, even coloration across the surface indicates a healthy piece of produce.
  • Test the softness: For root vegetables such as garlic, onions, or potatoes, you can pick up the vegetable to see how firm it is. If there are cracks, or if the vegetable is too soft, pick a different one. For citrus fruits, you don’t want it to be too firm because it means it could be dry on the inside.

If you have questions about produce, you can ask the store’s staff for recommendations.

We appreciate you trying your best to pick items that look fresh.