In-Store Shopping

How does shopping work?

When you’re not familiar with a store, you may find shopping difficult. Here’s some info to help you out:

  • Your customer’s shopping list is divided into categories defined by the merchant. These categories often match the name of the aisle in the store.
  • Saving the frozen items for last will help them stay cold longer. Shopping for refrigerated items (dairy, meat, or fish) near the end helps keep them cool too.
  • Pre-packaged items, like chips, cookies, and other snacks, are usually in the inner aisles.
  • The more you shop, the more familiar you’ll get with your local stores’ layouts and the easier it’ll get!
  • If you can’t still find an item, the store staff can usually help if you ask them.

How do I add items to a shopping list?

When customers place an order, they can indicate whether or not they want an item replaced if it’s out of stock. If a requested item is unavailable and your customer’s preference is to replace the unavailable item with a best match, the app will show you some suggested similar items based on historical user data. There’s also an option at the bottom of that list where you can manually enter an item to replace the missing item from the shopping list.

In some locations, you can also scan the barcode of the replacement you’re suggesting, instead of having to manually enter it.

Please note that the checkout payment might get declined if additional items are added and the customer did not ask for them.

How does adding items and entering price by weight work?

Consumers will see a notice that the final price of the item is based on weight, and consumers see an estimated weight/price while they shop.

For items that depend on weight (e.g., a pepper) or quantity (e.g., avocados), when you select the item in the shopping list, you’ll see a screen where you can enter the weight or quantity so that the customer will pay the correct amount.

How can I track which items I’ve found in the store?

As you pick an item in the store, you can mark the item as ‘Found’ or ‘Unavailable’ in the app as you go through all the items in the shopping list. When picking an item, you can click on the item in the app to read the description. It will show you the item name, quantity, weight or size, and brand name, to compare against the item in-store. When the barcode scanning feature is available, you can scan the barcode of the product in the store to confirm whether it matches what your customer requested.

How can I know whether the produce is fresh?

Fresh produce can be distinguished from bad produce in several ways:

  • Surface: Bad fruits and vegetables have bumps, bruises or scratches on the surface. Fresh produce has even coloration across the surface, indicating a healthy piece of produce.
  • Softness: For root vegetables such as garlic, onions, or potatoes, the fresh produce will be firm and not soft. But for citrus fruits, if it’s too firm that means it could be dry on the inside which means it is bad.
  • The store’s staff might have recommendations too, if you ask them for help.

We (and your customers) thank you for picking produce that looks fresh.