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Cancellation policy for most trips

When a rider cancels after you’ve accepted their trip, you may be paid either the standard cancellation fee or for the actual time and distance you spent driving towards the pickup, whichever amount is more.

You may receive a cancellation or no show fee when:

• Your rider cancels after you’ve accepted their trip
• Your rider doesn’t arrive at the pickup location after your arrival

Additional information

• Fee amounts vary by trip type and city. When you arrive at the rider’s pickup location you’ll see a countdown timer at the bottom of your app. If the timer hits zero and your rider is still not at the pickup location, you may be eligible for a cancellation fee.
• Cancellation fees will appear on your earnings statement.

Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments we determine or believe were in error, fraudulent, or in violation of Driver terms.

We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.

If you think that a cancellation fee shoul’dve been charged but was not, please let us know the details below.