常見問答
配送預約看起來會是什麼樣子？
若您收到配送預約，預約訊息卡上方會註明「配送 - 包裹」和其他預約相關資訊，包括預估行程時間和距離。
包裹配送的運作方式為何？
若您收到並接受包裹配送預約，系統會顯示取件地點的地址和建議路線，協助您前往該處與寄件人碰面。寄件人可能會在備註中提供具體說明，好方便您找到取件地點。
領取包裹後，App 會提供送件地點的相關資訊。
如何選擇加入？
配送包裹前，系統會顯示您收到包裹配送預約的畫面，並提供配送資訊，例如配送的是一般包裹或重型包裹、商店是否要求送還等。如要接受行程，請在畫面中選擇接受，即可加入配送行程。
我能賺取多少費用？
您收到包裹配送預約時，系統會預先顯示行程費用，讓您瞭解接受並完成這趟配送行程可獲得多少費用。
如果我無法前往取件地點領取包裹，該怎麼辦？
您可以隨時在 App 中取消行程。如果您或其他人受傷且需要緊急協助，請務必先致電有關當局。
如果我抵達取件地點後發現包裹太重，該怎麼辦？
每個包裹的總重不得超過 50 磅。另外，有時一份訂單可能會需要配送多件包裹。接受配送預約後，您會在訂單資訊畫面上收到包裹相關資訊。這些資訊會顯示在預約組織提供的備註下方。您可以出於任何原因取消配送預約，包括您可能無法拿起包裹，或是包裹可能放不進您的車輛。如需其他包裹詳細資訊，請與預約組織聯絡。
如果我抵達取件地點後找不到任何人，該怎麼辦？
請聯絡取件聯絡人以瞭解接下來該怎麼做。若要聯絡取件聯絡人，請點選畫面右上角的電話圖示。若無法聯繫上任何人，您可以取消訂單。
如果我在取件地點等了很久，該怎麼辦？
您可以隨時透過 App 取消訂單。系統提示您輸入原因時，請點選「等候時間過久」。
如果找不到顧客或送件地點，該怎麼辦？
顧客希望自行選擇碰面地點。有些顧客會要求您直接送達門口，有些則希望在外頭碰面，或是將包裹放在門口。 您可以按以下步驟處理：
1. 寄件人可能有提供配送資訊，請點選底部橫幅的箭頭圖示查看。
2. 若您找不到收件人或無法完成送件指示，可以致電寄件人尋求協助。若您在 8 分鐘後仍無法聯絡上寄件人，且無法完成送件指示，可以點選紅色三角形圖示前往回報問題畫面。
3.App 可能會提示您將包裹送還給寄件人。除了原本的配送費用外，包裹送還行程還可獲得額外行程費用。這筆費用會在您送還包裹後計入您的行程費用總額。
WHAT DO I DO WITH AN UNDELIVERABLE ORDER?
If you are unable to complete the delivery after attempting to follow the dropoff instructions and contacting the sender for assistance, you can indicate the reason in the Driver app by tapping on the red triangle and navigating to the screen for reporting an issue. The app may route you back to return the item(s) to the sender. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s). You can contact Uber support for help with dropoffs.
WHAT IF THE ORDER IS CANCELED WHILE I'M ON THE WAY?
In rare cases, an order you accept may get canceled by the customer or our support team after you've picked it up. Once canceled, the order will disappear from your app and you may be prompted to return the item(s) to the sender. Cancellations from the store will not negatively impact your account. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s).
WHAT IF THE CUSTOMER CALLS AND REQUESTS AN ADDRESS CHANGE?
You can accept or decline the request to deliver to a new location. If you decide to deliver the order to the new address, you can contact Uber support. If you don't want to deliver to the new address, you can cancel the order and you may be prompted to return the item(s) to the sender. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s).
NOTE: If you cancel a trip because the item is damaged or lost, you will not be prompted to return the item.
WHAT IF I CAN'T DELIVER AN ORDER?
If there's a problem, like a flat tire, and you can't deliver an order, you can cancel the trip in the app, you may be prompted to return the item(s) to the sender.
Once you've canceled, you can contact Uber support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, please call the authorities first.
WHAT DO I DO IF I DON'T WANT TO RECEIVE ITEM DELIVERY REQUESTS?
If for any reason you no longer wish to deliver items, you can opt out by contacting our support team at help.uber.com or in the Help section of the Driver app and we'll take care of it. Remember, opting into the pilot is optional, and only delivery drivers who have opted into the pilot will receive item delivery requests.
HOW DO I REPORT A LOST & DAMAGED ITEM?
Please contact support so that our agents can coordinate a return trip between you and the original sender of the item.
I HAVE QUESTIONS ABOUT ITEM BARCODE SCANNING AT PICKUP
See the article below.