Understanding Feedback and Ratings
Feedback from customers and stores is crucial for a successful delivery experience. Here’s what can affect your rating and how you can thrive with Uber Eats:
Professionalism Counts
- A respectful and professional attitude is essential. Our Community Guidelines state that everyone should treat each other with respect.
Follow Delivery Instructions
- Customers may leave delivery notes with key information for dropoff. Check the app for these details.
- Stores might provide pickup instructions. Again, refer to the app to ensure you know where and how to pick up the order efficiently.
Order Details
- The app displays the store order number, customer name, and order details for most orders.
Safety and Integrity
- Stores check the order’s contents; you’re responsible for delivering them safely and intact. Do not open packaging or tamper with the order. Our Community Guidelines highlight the importance of delivering orders safely and without contamination.
Communication is Key
- Use the Driver app’s messaging or calling features to update customers on their delivery status, especially if there are delays.
- Contact Uber Eats Support through the app for any order issues.
Reviewing Your Ratings
To understand specific reasons behind your ratings:
- Tap the menu button (three lines) on the top left corner.
- Select “Profile” from the top menu.
- Tap your rating under your name on the “Profile” tab.
- View feedback from customers and stores.
Still have questions? Check out these resources:
* Delivering orders
* Understanding delivery ratings
* For pickup issues, contact Uber Eats Support.
* Steps to complete a delivery order drop-off
Remember, maintaining strong ratings can lead to a better delivery experience for everyone involved!