Allergy-friendly restaurant program - FAQ

When you opt in to the allergy-friendly restaurant program, customers ordering from your restaurant can add allergy requests to individual menu items.

You’ll be required to fulfill these requests, which will be highlighted on the order card and contain specific allergy information, or you’ll need to communicate with the customer that you can’t fulfill the request.

How do I opt in?

1. Go to Settings in Uber Eats Manager
2. Select the General page
3. Toggle the Let customers share food allergies? button to On

To turn this feature off, follow the steps above and toggle the button to Off.

What are the benefits of opting in?

Opting in to accept customer allergy requests allows you to:

• See allergy-sensitive orders more prominently, since allergy requests are clearly marked in your Uber Eats Manager dashboard
• Save time accepting, modifying, or declining orders in Uber Eats Manager - all the info you need is displayed upfront

How do customers add allergy requests?

Before adding a menu item to add to their cart, customers can include an allergy request by adding it to the Allergy Notes section.

Customers can also provide additional details in their allergy requests before adding the item to their cart.

Where will I see allergy requests?

You’ll see allergy requests in the dashboard on Uber Eats Manager. These orders are highlighted with an orange banner at the top. The request appears below the associated menu item. You can select the request to view allergy details or communicate with the customer.

How do I accept customer allergy requests?

Tap Confirm on the order to acknowledge that you’ll accommodate it. Please note you can review allergy requests before accepting an order and cancel the orders you can’t accommodate.

You can also let the customer know that you can’t fulfill the request and see if they’d like to modify their order.

How do I decline an allergy request?

If you can’t accommodate an allergy request, see: What if I can’t fulfill a special request?