How can I Activate my account?
- Sign up here to get your Uber Direct login credentials by entering your company name, company address, business type, name, email, and number.
- Enter your credentials and select “Continue”.
- A screen will appear prompting you to enter a 4-digit code sent to your email address.
- Go to your email inbox and locate the 4-digit code sent from admin@uber.com. (Make sure to check your spam and junk folders if the email doesn’t appear in your inbox.)
- Enter the 4-digit code from your email into the Uber Direct prompt and click Next to access the Dashboard homepage.
- Enter your first and last name. (Do not use the same values for first and last name, e.g., John John.)
- Read through the Terms of Use and Privacy Notice, and click I Agree to accept.
- Add your business name, business type, and the address of your main location. Check the box to confirm you have reviewed and accept the Uber Direct API Agreement.
- To complete the account setup, add your credit card information. This is the card you will use to remit payment to Uber.
How can I Add Stores to my account?
- Begin to place an order as usual by clicking “+ New delivery” on the top left of the screen.
- When selecting the location, select “+ Add location”.
- The Create location box will pop up on the right side of the screen, prompting you to enter the account, location name, phone number, and address. Note: Keep in mind that the location name entered here will be seen by the Delivery Partner. We recommend using the “Business Name - Neighborhood Name” format (e.g., Christina’s Pizza - Manhattan).
- Click “Save” at the bottom of the Create location box.
- Your location is now usable as a pickup address when requesting deliveries.
Toggling between locations and accounts
- Admin and Employee users can toggle between locations within the “Deliveries” tab to view all past and future orders. Locations represent unique, physical store locations.
- Admin users can toggle between accounts within the “Billing” tab to view up-to-date billing information.
How Can I add users through the Dashboard?
If you are an Admin
- Before adding Employee users, ensure that at least one store is saved on the Dashboard.
- Within the Admin view, navigate to Users found on both the bottom-left or top-right of the page.
- Click + Add.
- The Add a user box will appear. Please enter your first name, last name, and email address, and choose the role of the user (Employee or Admin). Phone number is optional and we do not recommend entering one as it can sometimes cause access issues.
- Click Save to add the user information.
- The new user will appear with a Pending indication beside their name. The user will become active once the user joins the Dashboard account via an email invitation from Uber.
Employee view
The Employee user will receive an email invitation from welcome@uber.com with a link to join the Uber Direct account.
- Open the email and click Join.
- Enter the email address where you received the invite into the What’s your phone number or email box and click Continue.
- A prompt will appear asking you to enter a 4-digit code.
- Go to your email inbox and locate the 4-digit code sent from admin@uber.com. (Note: Make sure to check your spam and junk folders if the email doesn’t appear in your inbox.)
- Enter the 4-digit code from your email into the Uber Direct prompt and click Next.
- Click Skip when prompted to enter a phone number.
- Enter your first name and last name.
How can I Edit users through the Dashboard?
- Navigate to the Users tab.
- Click the three vertical dots on the far right next to the user you want to edit.
- Click Edit.
- Make any changes to the user in the Edit user popup, including first name, last name, and user type (Employee or Admin).
Note: The user email address is not changeable. To change an email address of an existing user, please delete the user and re-add with a new email address.
How Can I Delete Users through the Dashboard?
- Navigate to the “Users” tab.
- Click the three vertical dots on the far-right next to the user you want to delete.
- Click “Delete”.
- A “Delete user” popup will appear. Click “Delete” again.
- The user will no longer appear in the “Users” tab or have access to the account.