Returns are automatically generated whenever an order cannot be delivered and either of the following are true:
Return deliveries do incur an additional delivery fee to compensate the delivery person for their time.
Delivery people can now request that signature be required to complete return deliveries. Returns are automatically generated whenever an order cannot be delivered and either of the following are true:
Signature on returns is an account level setting which means all returns will require signature.
To enable the signature on return setting, please contact your Account Manager.
You can view return deliveries in the dashboard via the original delivery details and/or by searching using the Uber Order ID. You can retrieve signature proof of return from the of return from the dashboard or consume it via webhook. The details can be found here: Delivery FAQs.